IVR (Interactive Voice Response) is a well-known technology for improving business communications. IVR automates interactions with a caller to an enterprise and allows them to perform various tasks and transactions. Some examples of these are Auto-Attendant, Tele-Response and Automated Hotline.
Traditionally, enterprises deployed dedicated IVR systems at their premises, incurring high capital expenditure and high cost of ownership. Legacy IVR systems lack the flexibility of adapting to needs as businesses evolve and are subjected to the risks of technological obsolescence.
TelePro-C (our cloud-based IVR-as-a-Service) delivers a fully managed service which includes the initial setup of the services that meet your business needs, and the ongoing operation and maintenance of the services so that you can focus on running your business. TelePro-C delivers numerous benefits to businesses in terms of significant cost savings, seamless technology upgrades and business continuity.
Why TelePro-C?
No Capital Investment
Cost Saving
No costly hardware and software investment
Fast Deployment
No hardware and software installation
Hassle-Free
No on-site implementation work
Low Cost of Ownership
Maintenance Free
No need for specialists, no technology obsolescence
Flexibility
Capacity management on the fly
Business Continuity
​Secure, reliable and worry free
Full Function IVR
Feature Rich
No compromise in IVR functions and features
Seamless Enhancement
New functions and features
incorporated without downtime
Continued Innovation
Support for new digitalisation
and rich social media
How We Can Help
Call Flow Consultancy
We help analyse your business processes and design call flows according to requirements
Project Management
We ensure that we deliver your project successfully from planning through to completion
Professional Voice Files Management / Recording
​We manage voice files and recording, with your choice of professional voice talents available for selection
Offline Testing
Test new services offline before moving them to production
Flexible Campaign Planning
Plan your campaigns as you like, whether ad-hoc or in advance
5x8 / 24x7 Support Services
Robust support via email / mobile through either 9am – 6pm office-hour (8x5) or 24-hour (24x7) packages
What To Use TelePro-C For
Information Services
Allow customers to obtain information easily, organised according to specifc topics
Promotions
Market, advertise and communicate specific messages to callers as a captive audience
Feedback / Customer Service Rating
Conduct surveys and obtain feedback from callers through a phone interface
Enrollment
Enrol customers into programmes by enabling to opt-in on the spot through a keypress
Voting / Polling
Allow customers to make their choice of votes onto pre-designed polls
Auto-Attendant / Call Transfer
Efficiently handle all Incoming calls by ensuring they’re routed to the appropriate people or departments
TelePro-C Features
Interactive Voice Menu
Multi Level Voice Menu
Multiple Language Voice Response
Auto Call Answer Attendant
Customer Service Improvement
Callback Request
Voicemail
Missed Call Alert
Flexible Call Flow Management
Ad-Hoc / Planned Campaigns
Call Flow Hot-Swap
Out Of The Box Integration
Time-Based Call Flows
Voice Logger
API Integration to CRM / Database
Local / International Call Transfer
Outbound Call Transfer
IDD Call Transfer
Rich Media Engagement
SMS
Advanced Voice Processing
Dynamic Text To Speech
Natural Language Speech Recognition
About Us
TelePro-C is based on our UniVOICE platform, which has been deployed in enterprises and telcos for the last 20 years. Our team of telco-hardened, technology-driven business and technical individuals has more than 20 years of experience in enterprise communications and customer experience solutions since 1998.
Get In Touch
140 Paya Lebar Road
#10-14 AZ @ Paya Lebar
Singapore 409015
Tel: +65 6297 7100
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Level 2 Synergy 9
9 Jalan Kajibumi U1/70
Temasya Glenmarie 40150 Selangor
T: +603 5163 2888
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Our Customers
